How A Five Star Hotel Brand - Hycinth Replanned Its Network & Internet Management With WiJungle
HYCINTH is a premium boutique hotel that offers a distinct and refined hospitality experience in the heart of Trivandrum. The hotel aims to revolutionise conventional notions of hospitality with contemporary sensibilities and innovative design choices. The artistic touches that are an essential component of the hotel’s personality combines loud colours and soft shades, immersing the guest in a playful environment that aims to excite and engage.
Hycinth was using 24Online as a guest internet management solution since its inception. The old solution was getting utilized in integration with property management software, WINHMS. Management was consistently facing issues with guest authentication and thus were concerned with the customer satisfaction.
Hycinth approached WiJungle to bring the change and discussed over the fulfillment of multiple common and specific requirements. In addition to features, their key condition to finalise any solution was availability of 24/7 Call & Email support services. WiJungle due to its rich set of features/services and flexible architecture was already accommodating them. Hence the only challenge for us now was to give an experience which can reinstate the lost value of internet facility to guests. We took the order and fulfilled it with atmost satisfaction.
WiJungle was required to serve below functionalities in the best possible way to bring astonishing experience –
PMS Integration with WinHMS
As WiJungle already had FIAS based integration with WinHMS, hence we delivered it to generate guest internet access credentials and activate defined policies as and when check-ins would be made.
Social Media Integration
WiJungle gives the option to login with Facebook, Google+ and Twitter along with facebook page integration for Checkin and Like purpose. We delivered it to Hycinth for smooth guest internet access in restaurant & spa area.
Single Sign On
WiJungle being a location aware & device aware appliance, remembers the last login of guests and simply allow them to login automatically if they are inside the network.
As WiJungle is a UTM + Hotspot Gateway so the ability to block pre-defined and manually created categories of Websites, IP, Port, Keyword and Applications made it easy for Hycinth Management to restrict their staff members from consuming unnecessary data and bandwidth.
Mac/IP Based policies and blacklisting
Extensive Support for User, IP, MAC & interface based policies helped Hycinth to bypass authentication via MAC whitelist/Clientless and apply easy policies on their Cameras and other trusted devices.
Customized Captive Portal & Advertisement
WiJungle offers 10 different captive portals to manage fixed and guest users. The flexibility to customize each of the captive portal helped them to outshine their brand. In addition, the various alternatives of redirection facility after login like showcasing Image/Video gave Hycinth an edge to vouch greater value.
Feedback Collection with Analytics
The option to create multiple customized feedback form for various sections like Restaurant, Spa etc. helped Hycinth to collect concrete responses and generate analytics for required improvement.
Privileged tagging for VIP Customer
The urge to give special treatment and care to VIP guest through tagging helped Hycinth to automatically assign higher internet plans on their visit.
This comprises of restriction on data, speed and time. Applying B/W policies becomes must in a guest network to reduce the unnecessary consumption and maintain the smoother packet flow.
Reports, logs and usage reports in accordance with Govt. policies
The inbuilt storage facility to keep surfing logs for a period of 1 year along with search-ability made it easy to handle tracking. In depth reports of internet, user, pms, social and system gave Hycinth complete to monitor & troubleshoot.
Postpaid billing helped Hycinth to maintain single billing of guests by adding the charges of premium internet package (if opted by guest) during final billing generated via PMS.
Mobile No. and SMS based authentication
This was needed in alternative to social media based captive portals for giving guest the freedom login their own way. Unlimited Free Transactional Messages offered by WiJungle with its appliances indirectly saved the cost of Hycinth by eliminating the need to purchase third party gateway.
AP Management for Engenius
The exclusive feature of AP Management for Engenius access points drew key attention of Hycinth. A single platform favored them to manage all their Engenius EAP150 devices and abolish the need to have a separate controller.